Cancellation Policy
Cancellation Policy – RithvikaMart
Effective Date: July 25, 2026
1. Introduction
At RithvikaMart, we strive to provide a smooth shopping experience for our customers. This Cancellation Policy explains when and how orders can be cancelled on the RithvikaMart website and mobile application ("Platform").
By placing an order, you agree to this Cancellation Policy.
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2. Customer Cancellation
Customers may cancel an order through the RithvikaMart app or website before the vendor accepts the order or before the order has been prepared, packed, or dispatched.
Once an order has entered preparation, packing, or shipping, cancellation may not be possible except where required by applicable law or approved by RithvikaMart.
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3. Food, Grocery, Meat & Fish Orders
Due to the perishable nature of these products:
- Orders can generally be cancelled only before the vendor starts preparing or packing them.
- Once preparation has begun or the order has been handed to the delivery partner, cancellation is normally not permitted.
- If the vendor is unable to fulfill the order, the order may be cancelled and any eligible refund will be processed.
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4. Electronics, Fashion & General E-commerce Orders
Orders may be cancelled before they are packed or shipped.
Once shipped, cancellation is generally not available. Customers may instead be eligible for a return or replacement according to the applicable Return and Refund Policies.
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5. Parcel Delivery Services
Parcel pickup requests may be cancelled before the assigned delivery partner reaches the pickup location.
If cancellation is requested after pickup has started or after the parcel has been collected, cancellation may not be possible and applicable service charges may apply.
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6. Vendor Cancellation
A vendor may cancel an order if:
- The product is out of stock.
- The product is unavailable.
- The delivery location cannot be serviced.
- Incorrect pricing or technical errors occur.
- Fraud or suspicious activity is detected.
- The customer cannot be contacted when necessary to fulfill the order.
Where payment has already been made, any eligible refund will be processed in accordance with the Refund Policy.
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7. Cancellation by RithvikaMart
RithvikaMart reserves the right to cancel an order if:
- Fraudulent activity is suspected.
- Payment verification fails.
- Incorrect pricing or technical issues occur.
- The order violates applicable laws or Platform policies.
- Delivery is not possible due to unforeseen operational circumstances.
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8. Cancellation Charges
In most cases, no cancellation fee will apply if the order is cancelled before processing begins.
However, cancellation charges may apply where:
- The order has already been prepared or packed.
- A delivery partner has been assigned and has begun the delivery process.
- Costs have already been incurred in processing the order.
Any applicable charges will be communicated where possible.
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9. Refund for Cancelled Orders
If an eligible order is cancelled:
- Online payments will generally be refunded to the original payment method.
- Cash on Delivery orders will not incur payment refunds unless an advance payment was made.
- Refund processing times depend on the payment provider or bank and are described in the RithvikaMart Refund Policy.
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10. Misuse of Cancellation
Repeated order cancellations, fraudulent behaviour, or abuse of the cancellation process may result in:
- Restriction of Cash on Delivery.
- Temporary suspension of the account.
- Permanent account termination in serious cases.
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11. Policy Updates
RithvikaMart may update this Cancellation Policy at any time. Changes become effective once published on the Platform.
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12. Contact Us
If you have questions regarding cancellations, please contact:
RithvikaMart
Email: support@rithvikamart.in
Website: https://rithvikamart.in
Customer Support: Available through the RithvikaMart website and mobile application.