Refund Policy
Refund Policy – RithvikaMart
Effective Date: July 25, 2026
1. Introduction
At RithvikaMart, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our website and mobile application ("Platform").
By placing an order on RithvikaMart, you agree to this Refund Policy.
---
2. General Refund Policy
Refunds are subject to verification and approval by RithvikaMart and/or the respective vendor. Approval depends on the nature of the product, the reason for the request, and compliance with this Policy.
Refunds are generally issued only in the following situations:
- Wrong product delivered.
- Damaged or defective product received.
- Missing item(s) in the order.
- Order cancelled by the vendor or RithvikaMart.
- Order could not be delivered due to vendor or delivery-related issues.
- Duplicate or failed payment resulting in multiple charges.
- Product significantly different from the description displayed on the Platform.
---
3. Food, Grocery, Meat & Fish
Due to the perishable nature of these products, refunds or replacements may be considered only if:
- The wrong item was delivered.
- The item was spoiled, damaged, or unsafe at the time of delivery.
- The item was missing from the order.
- The order was cancelled after payment by the vendor or RithvikaMart.
Customers should report issues as soon as possible after delivery and provide supporting photographs where requested.
---
4. Electronics & Mobile Products
Refunds may be approved if:
- The product is damaged during delivery.
- A different product was delivered.
- The product is defective on arrival (subject to vendor/manufacturer verification).
Where a manufacturer warranty applies, warranty claims should generally be made under that warranty.
---
5. Fashion, Home & Lifestyle Products
Eligible products may be refunded or replaced if:
- A wrong product was delivered.
- The product arrived damaged or defective.
- The size or colour differs from what was ordered due to an error by the vendor.
Returned items should be unused, unwashed, and in their original condition with all tags, accessories, manuals, and packaging intact.
---
6. Parcel Delivery Services
Refunds for parcel delivery charges may be considered if:
- The pickup request was cancelled by RithvikaMart.
- The parcel could not be delivered due to reasons attributable to RithvikaMart.
- The parcel service was paid for but not provided.
RithvikaMart is not responsible for delays or losses caused by incorrect recipient information provided by the sender or by events beyond our reasonable control.
---
7. Non-Refundable Items
Unless required by applicable law, refunds are generally not available for:
- Products damaged after delivery due to customer misuse or negligence.
- Change of mind after delivery.
- Perishable goods that are consumed or partially consumed.
- Products without original packaging where required.
- Digital products or gift cards, unless otherwise stated.
- Orders where the issue is reported after the applicable reporting period.
---
8. Cancellation Refunds
If an order is cancelled before it has been prepared, packed, or dispatched, any eligible refund will generally be processed to the original payment method.
If the order has already been prepared or dispatched, cancellation or refund may not be possible, except where required by law or approved by RithvikaMart.
---
9. Refund Process
To request a refund:
1. Open the RithvikaMart app or website.
2. Go to My Orders.
3. Select the relevant order.
4. Choose Request Refund or contact Customer Support.
5. Provide the reason for your request and any supporting photos or documents, if requested.
RithvikaMart may contact you for additional information before making a decision.
---
10. Refund Processing Time
After a refund is approved:
- UPI, wallets, cards, and net banking refunds are generally processed within 5–10 business days, depending on the payment provider or bank.
- Cash on Delivery refunds may be processed through bank transfer, UPI, or another approved method after verification.
Actual credit timelines may vary depending on the financial institution.
---
11. Fraud Prevention
RithvikaMart reserves the right to refuse refund requests where fraud, abuse, repeated false claims, or misuse of the Platform is suspected.
Accounts engaging in fraudulent activities may be suspended or permanently terminated.
---
12. Vendor Responsibility
Independent vendors are responsible for the quality, condition, and accuracy of the products they sell. RithvikaMart may coordinate refund or replacement requests with vendors but reserves the right to make the final decision in accordance with this Policy and applicable law.
---
13. Changes to This Policy
RithvikaMart may update this Refund Policy from time to time. Any revised version will be published on the Platform with an updated Effective Date.
---
14. Contact Us
For refund-related questions or assistance, please contact:
RithvikaMart
Email: support@rithvikamart.in
Website: https://rithvikamart.in
Customer Support: Available through the RithvikaMart website and mobile application.