Shipping Policy
Shipping & Delivery Policy – RithvikaMart
Effective Date: July 25, 2026
1. Introduction
Welcome to RithvikaMart. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through the RithvikaMart website and mobile application ("Platform").
By placing an order on RithvikaMart, you agree to this Shipping & Delivery Policy.
---
2. Delivery Services
RithvikaMart partners with independent vendors and delivery partners to deliver products safely and efficiently.
Delivery services may include:
- Food Delivery
- Grocery Delivery
- Kirana Store Delivery
- Fruits & Vegetables Delivery
- Meat & Fish Delivery
- Electronics Delivery
- Mobile Phones & Accessories
- Fashion & Clothing Delivery
- Home & Kitchen Products
- Beauty & Personal Care
- Baby Products
- Books & Stationery
- Parcel Pickup & Delivery
- Other products available on the Platform
---
3. Delivery Areas
Delivery is available only in locations where RithvikaMart operates.
Some products or services may not be available in all areas due to vendor availability, distance, local regulations, or operational limitations.
---
4. Order Processing
Once your order is placed:
1. The order is sent to the selected vendor.
2. The vendor confirms product availability.
3. The order is prepared, packed, and handed over to the assigned delivery partner.
4. The delivery partner delivers the order to the address provided by the customer.
Processing times may vary depending on the product category and vendor.
---
5. Estimated Delivery Time
Estimated delivery times are displayed during checkout and are provided for convenience only.
Delivery times may vary depending on:
- Vendor preparation time
- Product availability
- Delivery distance
- Traffic conditions
- Weather conditions
- Festivals and public holidays
- High order volume
- Local restrictions
- Other unforeseen operational circumstances
RithvikaMart does not guarantee delivery within the estimated timeframe.
---
6. Shipping Charges
Shipping or delivery charges may vary based on:
- Delivery distance
- Product category
- Order value
- Vendor policies
- Promotional offers
- Delivery location
Applicable charges will be shown before the customer confirms the order.
---
7. Free Delivery Offers
From time to time, RithvikaMart may offer free delivery promotions subject to specific conditions, such as:
- Minimum order value
- Selected vendors or product categories
- Limited service areas
- Promotional periods
These offers may be modified or withdrawn without prior notice.
---
8. Delivery Attempts
Customers must ensure that:
- The delivery address is complete and accurate.
- A valid mobile number is provided.
- Someone is available to receive the order.
If delivery cannot be completed due to incorrect information, customer unavailability, or refusal to accept the order, the order may be cancelled and applicable charges may apply.
---
9. Inspection at Delivery
Customers are encouraged to inspect the package at the time of delivery.
If an order is damaged, incorrect, incomplete, or appears tampered with, customers should report the issue through the RithvikaMart app or customer support as soon as possible.
---
10. Perishable Products
Food, groceries, fresh vegetables, fruits, meat, fish, dairy products, bakery items, and other perishable goods should be checked immediately upon delivery.
For health and safety reasons, these products generally cannot be returned after acceptance unless they were delivered damaged, spoiled, defective, or incorrect.
---
11. Electronics & High-Value Products
Customers should verify the condition of electronics and other high-value products upon delivery.
Where available, manufacturer warranties will apply according to the manufacturer's terms.
Customers may be required to provide photos or videos when reporting transit damage.
---
12. Parcel Delivery
For parcel services:
- Customers are responsible for securely packing parcels before pickup.
- Accurate sender and recipient details must be provided.
- Parcels containing prohibited or illegal items will not be accepted.
- Delivery timelines depend on distance, service area, and operational conditions.
---
13. Delayed Deliveries
Delivery delays may occur due to:
- Severe weather
- Floods or natural disasters
- Road closures
- Vehicle breakdowns
- Government restrictions
- Vendor delays
- Technical failures
- Force majeure events
RithvikaMart will make reasonable efforts to keep customers informed of significant delays.
---
14. Lost or Damaged Shipments
If an order is lost or damaged while under the responsibility of RithvikaMart or its delivery partners, customers should notify us promptly through the app or customer support.
Each case will be investigated, and appropriate action, including replacement or refund where applicable, will be taken in accordance with our Refund Policy and applicable law.
---
15. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery details.
- Being available to receive deliveries.
- Inspecting orders upon delivery.
- Reporting any issues promptly.
- Following applicable laws when using parcel delivery services.
---
16. Policy Updates
RithvikaMart may update this Shipping & Delivery Policy from time to time. Any changes will become effective once published on the Platform.
---
17. Contact Us
For shipping or delivery-related questions, please contact:
RithvikaMart
Email: support@rithvikamart.in
Website: https://rithvikamart.in
Customer Support: Available through the RithvikaMart website and mobile application.