Terms and condition
Terms & Conditions
Effective Date: July 25, 2026
1. Introduction
Welcome to RithvikaMart ("RithvikaMart", "Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your use of the RithvikaMart website, mobile application, and all related services (collectively, the "Platform").
By accessing, browsing, registering, or using the Platform, you agree to these Terms. If you do not agree, please discontinue use of the Platform.
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2. About RithvikaMart
RithvikaMart is a technology-enabled multi-vendor marketplace that connects customers with independent vendors, restaurants, grocery stores, retailers, local businesses, and delivery partners.
The Platform allows customers to purchase products and services from multiple independent sellers through one application.
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3. Services
RithvikaMart may offer the following categories depending on availability and location:
- Food Delivery
- Restaurants
- Fast Food
- Home Kitchens
- Grocery
- Kirana Stores
- Fruits & Vegetables
- Meat
- Fish & Seafood
- Eggs
- Dairy Products
- Bakery
- Beverages
- Electronics
- Mobile Phones
- Tablets
- Laptops
- Mobile Accessories
- Computer Accessories
- Home Appliances
- Men's Fashion
- Women's Fashion
- Kids' Fashion
- Ladies Corner
- Sarees
- Dresses
- Footwear
- Jewellery
- Watches
- Beauty & Personal Care
- Home & Kitchen
- Furniture
- Toys
- Baby Care
- Pet Supplies
- Books
- Sports Equipment
- Stationery
- Parcel Pickup & Delivery
- Gifts
- Seasonal Products
- Other products or services introduced by RithvikaMart in the future.
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4. Eligibility
You must:
- Be at least 13 years old or use the Platform under parental supervision.
- Provide accurate information.
- Maintain only one genuine customer account unless otherwise approved.
- Comply with applicable laws.
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5. Account Registration
You agree to:
- Provide accurate registration details.
- Keep your password confidential.
- Update your information when necessary.
- Notify us immediately of unauthorized account access.
RithvikaMart may suspend or terminate accounts that contain false or misleading information.
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6. Orders
Orders placed through the Platform are subject to acceptance by the vendor.
A vendor may refuse or cancel an order due to:
- Product unavailability
- Incorrect pricing
- Delivery limitations
- Technical issues
- Suspected fraud
- Violation of these Terms
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7. Product Listings
Product images are for illustration purposes.
Actual products may differ slightly in:
- Colour
- Packaging
- Design
- Brand packaging updates
- Weight (within permitted limits)
Vendors are responsible for the accuracy of product descriptions.
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8. Pricing
Prices displayed on the Platform may include:
- Product Price
- GST or applicable taxes
- Delivery Charges
- Platform Fee
- Packaging Charges
- Convenience Fee
Prices may change without prior notice until an order is confirmed.
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9. Payments
Accepted payment methods may include:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Online payments are processed by secure third-party payment gateways.
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10. Delivery
Estimated delivery times are only estimates.
Delivery may be delayed due to:
- Rain
- Flood
- Cyclone
- Traffic
- Festivals
- Vendor delays
- Vehicle breakdown
- Government restrictions
- Force majeure events
Customers must provide an accurate delivery address and contact number.
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11. Parcel Delivery
Customers must not send:
- Illegal goods
- Explosives
- Firearms
- Ammunition
- Drugs or narcotics
- Hazardous chemicals
- Live animals
- Counterfeit goods
- Stolen property
- Currency
- Gold or precious metals unless specifically permitted
- Any item prohibited by Indian law
RithvikaMart reserves the right to inspect, reject, or report suspicious parcels.
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12. Electronics & Mobile Products
Electronic products sold by vendors may include manufacturer warranties where applicable.
Warranty claims shall generally be handled according to the manufacturer's or seller's warranty policy.
Customers should inspect products immediately upon delivery.
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13. Food, Grocery & Fresh Products
Fresh products should be inspected at delivery.
Due to the nature of perishable goods:
- Returns may not be accepted unless products are damaged, spoiled, incorrect, or incomplete.
- Vendors are responsible for food quality and freshness.
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14. Fashion Products
Colour variations may occur due to photography or display settings.
Size charts should be reviewed before ordering.
Return eligibility depends on the applicable Return Policy.
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15. Cancellation
Customers may cancel an order before vendor acceptance or before preparation/dispatch begins.
Orders already prepared, packed, or dispatched may not be eligible for cancellation.
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16. Refunds
Refunds may be approved for:
- Wrong product
- Damaged product
- Missing product
- Failed delivery
- Duplicate payment
- Vendor cancellation
Refunds will generally be processed through the original payment method.
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17. Returns & Replacements
Return eligibility depends on the product category.
Certain categories, including fresh food and other perishable goods, may not be eligible for return except where required by law or if delivered damaged, defective, or incorrect.
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18. Customer Responsibilities
Customers agree to:
- Provide accurate information.
- Make timely payments.
- Respect vendors and delivery partners.
- Avoid fraudulent transactions.
- Use the Platform lawfully.
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19. Vendor Responsibilities
Each vendor is responsible for:
- Product quality
- Product pricing
- Inventory
- Packaging
- Legal compliance
- Product warranties (where applicable)
- Customer support relating to their products
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20. Delivery Partner Responsibilities
Delivery partners must:
- Deliver orders safely.
- Follow traffic laws.
- Handle products carefully.
- Maintain professional conduct.
- Protect customer privacy.
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21. Reviews & Ratings
Customers may post genuine reviews based on their own experience.
Reviews containing abusive, false, misleading, illegal, or offensive content may be removed.
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22. Promotions
Coupons, cashback offers, and promotional campaigns:
- Are subject to eligibility criteria.
- Cannot be exchanged for cash.
- May be withdrawn or modified without prior notice.
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23. Prohibited Activities
Users must not:
- Use fake identities.
- Abuse vendors or riders.
- Commit payment fraud.
- Upload illegal content.
- Attempt hacking or unauthorized access.
- Misuse coupons.
- Interfere with Platform operations.
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24. Intellectual Property
All logos, trademarks, software, content, graphics, designs, icons, and branding on the Platform are the property of RithvikaMart or their respective owners and are protected by applicable intellectual property laws.
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25. Privacy
Your personal information is processed according to the RithvikaMart Privacy Policy.
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26. Limitation of Liability
RithvikaMart operates as a technology marketplace connecting customers with independent vendors and delivery partners.
To the fullest extent permitted by law, RithvikaMart is not liable for indirect, incidental, special, or consequential damages arising from vendor products, delivery delays, payment failures, or third-party services.
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27. Indemnification
You agree to indemnify and hold harmless RithvikaMart, its directors, employees, affiliates, vendors, and partners against claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the Platform or breach of these Terms.
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28. Account Suspension
We may suspend or terminate accounts for:
- Fraud
- Fake orders
- Illegal activities
- Policy violations
- Abuse of staff, vendors, or riders
- Security threats
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29. Force Majeure
RithvikaMart shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, strikes, pandemics, cyberattacks, internet failures, government actions, or transportation disruptions.
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30. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts where the registered office of RithvikaMart is located.
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31. Grievance Redressal
Users may contact our Grievance Officer for complaints regarding orders, payments, refunds, privacy, or any other issue.
We aim to acknowledge complaints promptly and resolve them within a reasonable period in accordance with applicable law.
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32. Amendments
RithvikaMart may update these Terms at any time. Updated Terms become effective when published on the Platform.
Continued use of the Platform constitutes acceptance of the revised Terms.
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33. Contact Us
RithvikaMart
Email: support@rithvikamart.in
Website: https://rithvikamart.in
Customer Support: Available through the website and mobile application.
By using RithvikaMart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.