Privacy policy
Privacy Policy
Effective Date: July 24, 2026
1. Introduction
Welcome to RithvikaMart ("RithvikaMart", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the "Platform").
By accessing or using the Platform, you agree to the collection and use of your information as described in this Privacy Policy.
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2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Mobile number
- Email address
- Profile photo (optional)
B. Account Information
- Username
- Password (stored securely in encrypted form)
C. Delivery Information
- Delivery address
- Billing address
- GPS location (with your permission)
- Saved addresses
D. Order Information
- Order history
- Purchased products
- Cart information
- Delivery instructions
- Payment status
E. Payment Information
For online payments, transactions are processed by trusted third-party payment providers. RithvikaMart does not store your complete debit card, credit card, or banking credentials.
F. Device Information
We may automatically collect:
- Device model
- Operating system
- App version
- IP address
- Browser type
- Device identifiers
- Crash reports
G. Location Information
With your permission, we may collect your precise or approximate location to:
- Display nearby vendors.
- Calculate delivery charges.
- Estimate delivery time.
- Enable parcel pickup and delivery.
- Improve our services.
You can disable location access through your device settings, although some features may not function properly.
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3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process and deliver your orders.
- Provide customer support.
- Notify you about order status.
- Verify your identity.
- Prevent fraud and unauthorized activities.
- Improve our products and services.
- Send service-related notifications.
- Offer promotions and discounts (where you have agreed to receive them).
- Comply with legal and regulatory requirements.
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4. Sharing Your Information
We may share limited information with:
Vendors
To prepare and fulfill your orders.
Delivery Partners
To deliver your orders or collect parcels.
Payment Service Providers
To process online payments securely.
Service Providers
Trusted third-party companies that assist us with:
- Cloud hosting
- Analytics
- Customer support
- Notifications
- Technical maintenance
Legal Authorities
When required by law, court order, or government request, or to protect the rights, safety, and security of our users and Platform.
We do not sell your personal information to third parties.
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5. Data Security
We implement reasonable technical and organizational measures to safeguard your information, including:
- Secure servers
- Encryption where appropriate
- Access controls
- Firewalls
- Regular security monitoring
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
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6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services.
- Maintain transaction records.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
When information is no longer required, it will be securely deleted or anonymized, subject to applicable laws.
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7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your account and eligible personal data.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
You can update most of your account information directly through the Platform. For other requests, please contact us using the details below.
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8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences.
- Keep you signed in.
- Improve website functionality.
- Analyze traffic and performance.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
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9. Children's Privacy
The Platform is not intended for children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.
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10. Third-Party Services
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with the revised "Effective Date." Your continued use of the Platform after the updated policy becomes effective constitutes your acceptance of the revised Privacy Policy.
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12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
RithvikaMart
Email: support@rithvikamart.in
Website: https://rithvikamart.in
https://admin.rithvikamart.in/contact-us
Customer Support: Available through the RithvikaMart website and mobile application.